Position Summary:

The Director of Maintenance serves in an essential management role responsible for oversight of the Maintenance Department. The DOM will have a broad knowledge and thorough understanding of the aviation industry as it relates to the successful management of a maintenance operation. The DOM will provide day-to-day leadership and motivation for the team to deliver excellent technical and operational support needed to achieve overall department goals. The DOM will be responsible for the economical and efficient accomplishment of all aircraft maintenance functions. Additionally, the DOM will support Hill Aircraft’s exceptional customer service interest by establishing and maintaining positive relationships with clients utilizing the services offered within the department.

Direct Reports:

A&P Maintenance Technicians, Maintenance Administration, Inspectors
Primary Responsibilities:

Lead the development, communication, and implementation of efficient operational procedures, policies, and effective growth strategies for the department
Ensure that the department is properly staffed, organized, trained, and directed to fulfill its responsibilities
Drive department to achieve sales, profitability, and business goals and objectives
Collaborate with senior management to develop and implement the department’s annual business plan and budget based on goals and objectives for the company
Review actual performance of department and execute appropriate actions necessary to meet plans
Ensure that the department and personnel have the adequate resources needed to perform their job successfully and efficiently
Promote a healthy culture for the department and the team that benefits employee engagement, happiness, customer loyalty, safety, integrity, and overall excellence
Conduct performance evaluations for the department that gains feedback to and from the employees, as well as a plan for corrective actions needed to be successful in the role
Perform basic HR functions, with direction of senior management, for the department including input and review of position descriptions, writing and posting for open positions, recruiting, interviewing, hiring, and onboarding of new employees, scheduling, counseling, and discharging of personnel
Establish and maintain a positive working relationship as liaison between company and the FAA with responsibility for the company’s issued maintenance certificates and signing of correspondence
Responsible for all record keeping and auditability requirements, including maintenance and disposition of those records, and signing of Part D of the Operations Specifications
Oversee all inspections, repairs, and component changes and accompanying documentation are accomplished in accordance with the manufacturer or FAA approved procedures, conforming to quality control standards, on schedule, and in compliance with FAA regulations
Oversee and review work orders while jobs are in progress monitoring for proper sign offs, supervising and inspecting as required
Ensure that all maintenance technicians are certified and supervised according to requirements specified in FAA regulations
Ensure all maintenance technicians are trained and current on the types of aircraft for which approved
Maintain timely response and sufficient quantity of properly qualified maintenance technicians for the volume of work on the schedule throughout the day, as well as after hours, nights and weekends as required
Responsible for the aircraft, tooling, equipment, materials, inventory, and activities within the hangar and on the adjacent ramp
Make periodic inspections of the working area and take necessary steps to correct any discrepancies related to safety, cleanliness, organization, or general housekeeping practices
Proactively work with customers and team members to eliminate problems and solve situations before they have a chance to develop
Plan and prepare maintenance or repair estimates and determine the scope of work and personnel required
Make available in a timely manner to the maintenance team the necessary overhaul manuals, service bulletins, service letters, airworthiness directives, and other required technical data
Confer regularly with customers regarding estimates, scope of work, maintenance approvals, and progress updates, as well as release of aircraft and follow-up satisfaction surveys
Coordinate parts ordering requirements with Parts Department Manager, ensuring all bill of materials have been issued and all parts ordered for completion of the work required
Maintain all necessary records and logbooks, including certification in the aircraft permanent maintenance records that the aircraft is approved and returned to service
Act as primary point of contact with flight crews on maintenance discrepancies related to Part 91 and Part 135 fleet with understanding of MEL and write-up process for each aircraft
Coordinate with the Director of Operations on the timely communication and correction of mechanical repairs, as well as planned inspections or maintenance work on the Part 91 and Part 135 fleet around scheduled flights
Provide the Director of Operations with the current airworthiness status of aircraft under the Part 91 and Part 135 fleet, forecasting down times to facilitate maintenance scheduling at optimal times and ensure timely deferral or correction of aircraft discrepancies
Communicate with senior management, officers, and owners on matters related to business operations
Represent the department in the respective position while interfacing with maintenance customers, manufacturer representatives, and with vendor business partners serving department needs in order to cultivate the relationships
The Director of Maintenance may delegate some of these duties, but retains overall responsibility
General Qualifications | Knowledge & Experience:

Current FAA issued certificate with Airframe and Powerplant (A&P) ratings and no violations
Ability to meet all FAA requirements and approval for the Director of Maintenance designation
10+ years within general aviation maintenance operations, including Part 135, and equivalent operational experience to include familiarity with aircraft maintenance scheduling, team management, and customer relations
5+ years in a Supervisor or Management role
Current Aircraft Inspector (IA) certificate preferred
Experience in Citation and King Air series aircraft, PT6 engines, and Cessna Service Center operations
Experience with aircraft management record keeping programs including CAMP/CESCOM and Flightdocs
Familiarity with requirements of 14 CFR Part 145, Part 135, Part 91, and Part 145 repair station
Extensive knowledge of current FAA regulations
Bachelor’s Degree or relevant work experience that substitutes for required education
General Qualifications | Skills & Competencies:

Understanding and management of business operations concepts including budgets, planning, sales projections, financial performance, and reporting
Ability to read and interpret technical manuals and drawings
Aptitude to work in a results oriented environment
Analytical ability to evaluate data and information to make operational decisions
Excellent project and time management capabilities
Desire to lead by example with drive to achieve goals and an eye for detail
Strong communication (written and oral) with effective interpersonal aptitude and ability to express ideas successfully
Interface and communicate well with customers, vendors, team members, flight crews, Chief Pilot, and Director of Operations
Proficiency with computers and Microsoft Office products
People management, conflict resolution, and resource allocation
Ability to prepare and complete reports pertaining to department
Additional Requirements:

Must possess a valid driver’s license and have acceptable driving record that meets company insurability requirements
This is an exempt position. This position may require working evenings and weekends, and on scheduled company holidays to accommodate the needs of the customers and department operations
Must be able to pass a background check and FAA DOT drug screen. Hill Aircraft is a Zero Tolerance Drug Free Employer, including pre-employment and random drug screening
Ability to travel for the position as needed
Environment & Work Conditions:    The work environment or conditions described below are representative of those encountered while performing the essential functions of this position and may vary on a given day depending on needs.

General office conditions
General flight conditions if required on test flights or aircraft runs
Outside on active ramp with aircraft and moving ground handling equipment
In hangar around active maintenance operation and equipment
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice based on the needs of the department and company. To perform this job successfully, the candidate will possess a proficient level of the knowledge, skills, and abilities listed within this description. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Tagged as: Bachelor's Degree, faa a&p

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